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Conflict Management

Audience: This course is ideal for anyone that has to deal with conflict on a regular basis. There is a way to approach conflict in which we can reach a win/win and collaborate to a successful conclusion for all involved. This session will focus on bringing about an end to participant's conflict situations quickly and will provide your participants with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.

Course Duration:

Full day course - All topics would be included in the one-day course

Half day course - We could customize this course for a 1/2 day and provide the topics most appropriate for your needs

Course Topics: 

1. What is conflict? - Helping participants to understand how conflict occurs, while reviewing their own experiences.

2. How to spot conflict - Looking at the tell-tale signs and the more predictable behaviors inherent with conflict.

3. Why conflict can be difficult to resolve - A look at the behavioral aspect of conflict. How our desires drive our behavior and what this means.

4. Positions and Interests - A further exploration of how people focus on positions when working on interests can produce better results. Supported by an excellent training game.

5. The stages of conflict - Plotting the typical path that a conflict follows and relating this to participant's own experience.

6. The five methods of managing conflict - Exploring the methods individuals use to manage conflict, which are: Avoiding, Accommodating, Forcing, Compromising, Collaborating.

7. Resolving conflicts – Identifying and discussing the key skills of resolving conflicts you are involved in and between others and how to manage the process of helping others resolve conflicts without becoming embroiled.


At the end of this conflict handling training course your participants will be able to:

1. Define conflict and how to identify it

2. Explain positions and interests and why conflict is so hard to resolve

3. Identify the stages of conflict and the five methods of dealing with it

4. Follow set approaches to handling conflict