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Kepner-Tregoe® High Severity Incident Management Course
Advanced Troubleshooting Skills for Incident Management
Take the next step in maximizing your critical thinking skills for improved service performance
This course is designed exclusively for learners who have successfully completed the KT Foundation course and is the next step in developing expertise in the area of High Severity/Major Incident Management towards becoming a high performance “trouble-shooter”.
Participants will have already learned an overview of the core KT skills— Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis. During the KT High Severity Incident Management workshop they will be introduced to additional Incident Handling skills to restore service:
● Using Situation Appraisal and Problem Analysis “at speed”— how to drive structured service restoration under time pressure
● Advanced Incident Management techniques—managing the “end-to-end” process of service restoration
● Facilitation of Major Incidents—leading the incident resolution process
For more information, please contact us.
Founded in 1958, the Princeton, New Jersey-based Kepner-Tregoe is the international leader in developing critical thinking skills. Kepner-Tregoe is a global leader in improving business performance through proprietary organizational transformation and troubleshooting methodologies.
This proven methodology has been used to maximize service performance at global organizations, such as NASA, IBM, Sun Microsystems, RIM and Siemens.