RAPID Root Cause Analysis
About this course
Join Us at the next Public Workshop:
February 3, 2019
The most obvious reason why Problem Solvers are struggling to find a Root Cause is because they are MISSING THE TECHNICAL CAUSE! Root Cause investigations are all about being efficient and effective when digging deeper into incidents in a structured and repeatable way. The most successful problem investigators are better at asking the right interrogative questions to the right people in an investigative way to get the right answers.
They ensure they get certain practices right, which is the key to success:
- Identifying the CORRECT FAULT –Investigators tend to be too generic and needs to understand that the “devil lies in the detail”. Our approach will enable the investigator to get all the stakeholders to agree on the specific ‘core fault’ of the incident.
- Investigate all the RELEVANT INCIDENT DIMENSIONS – This approach makes sure the different unique angles involved in the specific incident are addressed.
- Asking the RIGHT QUESTION from the right SMEs to get the right answer! Simply asking the right person uniquely structured questions will deliver the right answer!
The way to do this is through the use of templates and structured questions that will help you leverage what you already know about the incident. The “margin of excellence” however, is found in the investigator who understands and appreciates the usefulness of these tools and templates in a structured questioning environment and willingness to apply it – at every opportunity.
We will demonstrate, and you will learn and apply these tools/templates with its unique worked questions during a one-day or two-day intensive workshop and address the all too familiar challenges for today’s “real time” time pressured incident environments.
EARN PROFESSIONAL PROBLEM SOLVER CERTIFICATE
8 PDUs/CPDs towards your certifications!
Click here to download Adv Tech TS itRCA Course Fact Sheet.
One of the more popular vehicles for assessing the tangible benefits of the KEPNERandFOURIE ”Advanced Technical Troubleshooting” approach is to deliver on-site training and on-the-job coaching. Bringing a workshop in-house gives you the opportunity for maximum customization and immediate return on investment.
This approach addresses your unique challenges and provides for a more personal learning experience as more than 50% of the workshop is spent on your company issues. Participants would address their own concerns at the workshop with facilitator feedback to improve performance even further.
For more information, please contact us.
KEPNERandFOURIE® Thinking Technologies traces its origins back to 1997. It was then that Dr. Chuck Kepner & Dr. Matt Fourie collaborated on the design and delivery of root cause analysis approaches for IT Professionals to some of the leading companies in the world. IT Houses that required – better, faster and more flexible techniques to improve uptime performance.
Root Cause investigations are all about being efficient and effective when digging deeper into incidents in a structured and repeatable way. The most successful problem investigators are better at asking the right interrogative questions to the right people in an investigative way to get the right answers.
What you would acquire in this day!
- The realization that even a complex incident can be reduced to one OBJECT and one FAULT - A well proven and tested “FACTOR ANALYSIS” that provides the guidelines and increased confidence in using a systematic and repeatable investigation approach that works. - Remove irrelevant information very early in the investigation process, which eliminates “trial & error” attempts. - The absolute importance of asking the “right question from the right person to get to the right factual data”. - The realization that a minimalistic approach with “relevant data” can provide much faster and more accurate answers than an aimless brainstorming or “health check” exercise. - The understanding that there is a major difference between “Technical Cause & Root Cause” and that this single fact is the key to success.