Problem-solving for ITIL® Foundation
Audience: Process Managers, Process Practitioners, Line Managers, Problem Solvers/Incident Managers, Anyone working in an Agile or DevOps team.
RAPID Root Cause Analysis
The most obvious reason why Problem Solvers are struggling to find a Root Cause is that they are MISSING THE TECHNICAL CAUSE!
Kepner and Fourie Problem Solving Techniques
The course will introduce you to a series of situation-specific ‘can’ critical questions that will help you generate mutually agreed solutions for everyday and unique problem situations.