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How to improve outcome of your projects? Advance your complex problem-solving skill

It does not matter how good your planning is or how well you’ve put your project plan together; there will always be unforeseen circumstances that need to be resolved! The aim is to use a problem-solving process that provides you and your team with appropriate templates and tools to collectively, and if needed, virtually solve some problems together. During this session, we will demonstrate an effective and efficient complex problem-solving approach.


Imagine being in a position that you know exactly what to do to ensure you get to an innovative and acceptable solution when you hit a problem during a sprint. It would give you the ultimate confidence when dealing with project problems; knowing which template to use, who to speak to, and what type of questions to ask.

Our objective is to teach participants how to reach a consensus on all aspects of the analysis to foster buy-in and commitment for implementation. If project problems are handled correctly with the right methodology, excellent project management is one of the few ways to prove yourself and gain recognition in the organization.

Ultimately, our goal is to use a problem-solving process that provides you and your team with the “know-how” and confidence to collaborate with Subject Matter Experts; gather factual data, intuitive guesses, and creative suggestions on how to solve a problem situation. The aim is to ensure the team keeps momentum and for that they need robust and disciplined templates that would help them to deal with any project challenge without having a glitch. All they need to know is which template to utilize for what type of problem situation.

The problem solving typically involves five approaches with worked questions to cater for five types of problem-solving situations. The first project challenge could be when there are many issues, and no one knows how to proceed. The second problem situation is one where there is an ill-defined issue without any clear concept of what is involved. The third situation is a technical deviation from the standard, and the project team needs to find the accurate cause of that deviation before the team can make any progress. The fourth approach involves taking innovative action so that an incident does not reoccur. The last situation is to think creatively on how to avoid anything from going wrong with your implementation. This involves identifying hidden risks and creatively circumvent them in such a way that it does not have any impact on your plan.

Good problem-solving practices have the following characteristics:

–    Include the information sources closest to the problem being experienced. It is not about the “best brains” but rather a case of the “most appropriate” brains.

–    The information generated is made visible and recorded to help the team to arrive at a commonly supported answer.

–    Inputs, through collaboration with the right information sources, are actively promoted.

The most basic purpose of the critical thinking methodologies is to ensure that the project manager and the team members engage the right information sources to answer pre-defined questions, which enable the project team to a successful solution. This approach would provide the project manager and team members to reach out to stakeholders in such a way that would stimulate innovative thinking.

During this session, participants will learn how to reach a consensus on all aspects to foster buy-in and commitment to implementation.

Please contact us if you would like to receive more information about the courses available.

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